FAQ

Frequently Asked Questions

General Questions

AP® exams are offered the first few weeks in May each year. You can find all the exam dates as well as registration deadlines here.

AP® English Language and AP® English Literature are two different AP® exams. AP® English Language focuses primarily on analysis of nonfiction texts, while AP® English Literature focuses primarily on analysis of fiction texts. Read more about the differences here.  We don’t currently offer a course for AP® English Literature, but we plan to offer this course in winter 2019.

The exams are scored on a scale from 1 to 5, with 1 meaning “no recommendation” and 5 meaning “extremely well qualified.” The multiple-choice section is graded by a computer, while the free-response sections are graded by a panel of teachers and college faculty chosen by the College Board. For more detailed information, read this article.

The registration fee is $94 per exam. There are fee waivers available for eligible students. If you are taking the exam outside of the U.S., the fee is $124 per exam. You can read more about it on our website or directly on the College Board’s website.

Students should make sure to bring pencils, pens, a watch, a calculator, an ID (if applicable), and the College Board SSD Student Accommodations Letter (if applicable). See the full list of items students should bring on the College Board’s website and make sure to read our Test Day Checklist.

Some colleges and universities allow students to submit AP® scores in lieu of taking freshman level courses. Scores of a 3, 4, or 5 depending upon school selectivity are required. You can read more about this here, but you also should double check each college’s website about its current AP® credit policies.


Product Questions

You have access to your Course for 1 year from the time of enrollment.

Marco works with industry-leading AP® experts to create our own tests that closely mimic the content and testing experience of the real AP® exams.

Unfortunately, we do not provide review of free-response answers at this time. However, if this is something you’re interested in, reach out to us and let us know. We’re always open to new ideas and requests from our students.

We provide immediate feedback for the multiple-choice section of your exam. You will see a percentage for the total number of correct answers as well as explanations for each multiple-choice question. We do not offer feedback for free-response essays at this time.

In order to view your most recent practice test or drill score, simply click the practice test or drill from the left-hand menu in your course.

Of course! You can take your practice tests as many times as you wish.

An answer key is included with each of your printable tests. You can use the answer key to self-score your own tests.

Our courses are built to work on all iPads and tablets. Layouts, scrolling, or displays may vary depending on the device you have. Our courses are fully HTML5 compatible, which means you can experience any  course on your smartphone.

Yes, an internet connection is required to log in and view your online course. All courses offer a range of multimedia features, and we recommend that you have a good broadband or network connection for the optimal experience.

We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers. This currently includes Microsoft Edge and Internet Explorer. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version. Current and previous iOS and Android mobile browsers are also supported.

Chrome is recommended for the best live online session experience.

There is a “Notes” utility available in every course, which can be found in the left menu of the course. You are free to save notes along the way which you can access for as long as you have access to the course.

Oh no! Please reach out to us here. We will get back to you as soon as possible. Thank you!

All modern OS are supported. Windows XP, Vista, 7 or later, Mac OS X 10.6 or later, or Linux: RHEL 5.6 or later, openSUSE 11.3 or later, or Ubuntu 10.04 or later can all be used along with up to date browsers.

The minimum download and upload speed to join the room without interruption is 500-700kbps. If you fail to meet the minimum requirements, you may experience technical difficulties in the room including loss of connection and poor audio and video. If you fail to reach these minimum requirements, please read this help article from our webinar provider.

Although most attendees will not be asked to share microphones or webcams or share desktops or other documents, the optimum speed to do so is 10Mbps+. 

If possible, a wired connection is much more stable and will help prevent dropped connections and interference in any live webinar. 

You will receive a personal link to enter all of your scheduled live online sessions in your first welcome email from Marco Learning <[email protected]>, and then in subsequent reminder emails before your live sessions. You may bookmark your personal link to enter all of your webinar sessions and add the event to your google or apple calendar. 

Please do not share your link; doing so may result in a negative webinar experience for you and your teacher.

You may enter the online classroom waiting room up to 15 minutes before the scheduled start time. The door to the online classroom will open at the scheduled class start time.

Yes. Dial-in numbers and codes for each live online session can be found on the webinar landing page, the registration confirmation page, and all reminder emails.

We have scheduled regular reminder emails to be sent 24 hours before your online class start time, and one hour before the scheduled start time. If you haven’t received a notification 24 hours prior to your webinar start time, please check your junk or spam folder. 

You may need to set Marco Learning <webinar.[email protected]> as an allowed email address or domain.

You should receive a link to the video in an email when the recording is ready to view. Additionally, a video file of your recording may also be posted in your online course.

Our webinar provider, BigMarker, uses industry-standard SSL and HTTPS encryption.

Yes, you may attend all live online sessions on any mobile device.

  • For iphone and ipads, please download the iOS app from the app store.
  • For all Android devices, we recommend you use Chrome browser.

If possible, use a high-speed Wi-Fi connection to connect to your webinar and not 3G or 4G mobile internet. Although 4G should be adequate to connect to a webinar, your video and audio experience may be less consistent than it is when you are connected to Wi-Fi.


Customer Support Questions

On the Marco Learning website, first Login, click on My Account and then click “Change My Password.”

Unfortunately, we cannot reset your username. However, if for some reason you do not remember your username, you can log into your course with your email address. To review your email address, Login and go to My Account.

Click here, if you are not logged in, enter your username and password, and click the My Course button.

Troubleshooting audio issues:

We recommend when having problems with audio to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.

Troubleshooting video issues:

We recommend when having problems viewing a video to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. You can find more info here.

If you are still having issues, please contact us.

First, visit our webinar provider, BigMarker’s, system check page to test that your internet speed, operating system, and browser are set to support your full participation on your live online sessions.

If you need further assistance, please contact Marco Learning support.

There are two forms of navigation in each course:

  1. Lessons: Every course has a Menu bar situated to the left of the content area. On desktop browsers, this menu is visible by default. On mobile browsers the menu is hidden by default. Click the “X” to hide or Menu to expand the course content and utilities. In the content area, you can navigate to parts of the course and can view your progress.
  2. Next and Previous buttons: Each course has “Next” and “Previous” buttons situated just above the content area. Each button will allow you to move forward and backward through the course pages or on to the next course section.
    • When you Launch a Test or Drill, the Next and Previous buttons may be deactivated to allow you to complete the assessment and review it before moving on to the next content. If you wish to navigate out of an assessment before scoring and reviewing it, you can click your browser back button. NOTE: If you choose to exit an assessment before scoring it, you will not be able to resume the assessment at that point, but will be prompted to restart the assessment.

In order to cancel your subscription or change your payment method for Marco’s AP® Teacher Support product, please go to My Account and make your changes under Subscriptions.

Please note that you must cancel your subscription or update your payment method before the first day of the month in order to not be charged or have your monthly subscription payment charged to your updated payment method.

Yes! We provide 20% off any Marco Learning student course for those students whose teachers are enrolled in Marco’s AP® Teacher Support product. Teachers receive their student discount codes via email shortly after enrollment.

Yes! We provide special discounts for schools and organizations who wish to purchase Marco Learning courses for their teachers and students. Please contact us to learn more.

Yes! We can accept school credit cards or purchase orders for Marco Learning teacher or student courses. Please contact us to learn more.

Yes! We can provide a personalized certificate noting your attendance and completion of live online mentor sessions with Marco Learning. Please contact us to receive your certificate.