FAQ

Frequently Asked Questions

General AP® Questions

AP® exams are offered the first few weeks in May each year. You can find all the exam dates as well as registration deadlines HERE.

AP® English Language and AP® English Literature are two different AP® exams. AP® English Language focuses primarily on analysis of nonfiction texts, while AP® English Literature focuses primarily on analysis of fiction texts. Read more about the differences HERE.  

The exams are scored on a scale from 1 to 5, with 1 meaning “no recommendation” and 5 meaning “extremely well qualified.” The multiple-choice section is graded by a computer, while the free-response sections are graded by a panel of teachers and college faculty chosen by the College Board. For more detailed information, read this article.

The registration fee is $94 per exam. There are fee waivers available for eligible students. If you are taking the exam outside of the U.S., the fee is $124 per exam. You can read more about it on our website or directly on the College Board’s website.

Students should make sure to bring pencils, pens, a watch, a calculator, an ID (if applicable), and the College Board SSD Student Accommodations Letter (if applicable). See the full list of items students should bring on the College Board’s website and make sure to read our Test Day Checklist.

Some colleges and universities allow students to submit AP® scores in lieu of taking freshman level courses. Scores of a 3, 4, or 5 depending upon school selectivity are required. You can read more about this here, but you also should double check each college’s website about its current AP® credit policies.


Product Questions

If you are enrolled in the Full Course for students, you have access to your Course for 1 year from the time of enrollment. If you are enrolled in AP® Teacher Support, you have access to your Course for the length of your subscription.

Marco works with industry-leading AP® experts to create our own tests that closely mimic the content and testing experience of the real AP® exams.

If you are taking an online practice test, we provide immediate feedback for the multiple-choice section of your exam. You will see a percentage for the total number of correct answers as well as explanations for each multiple-choice question.

If you are taking a printable practice test, an answer key is included with each of your printable tests. You can use the answer key to self-score your own tests.

Please note that you can take your practice tests as many times as you want. Your score from your most recent exam is also available whenever you click on that respective practice test.

Our courses are built to work on all iPads, tablets, and smartphones. Layouts, scrolling, or displays may vary depending on the device you have. All you need is an internet connection. We recommend a good broadband or network connection for the optimal experience.

We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers. This currently includes Microsoft Edge and Internet Explorer. Current and previous iOS and Android mobile browsers are also supported.

Chrome browser is recommended for the best live online session experience. The minimum download and upload speed to join the room without interruption is 500-700kpbs. If you fail to reach these minimum requirements, please read this help article from our webinar provider. Although most attendees will not be asked to share microphones or webcams or share desktops or other documents, the optimum speed to do so is 10mbps+.

You will receive a personal link to enter all of your scheduled live online sessions in your first welcome email from Marco Learning [email protected], and then in subsequent reminder emails before your live sessions. You may bookmark your personal link to enter all of your webinar sessions and add the event to your google or apple calendar. Please do not share you link; doing so may result in a negative webinar experience for you and your teacher. 

You may enter the online classroom waiting room up to 15 minutes before the scheduled start time. The door to the online classroom will open at the scheduled class start time. 

You can attend all live online sessions on any mobile device including your iPad and tablet. For iPhone and iPads, please download the iOS app from the app store. For all Android devices, we recommend you use Chrome browser. If possible, use a high-speed Wi-Fi connection for your webinar and 3G or 4G mobile internet as your video and audio experience may be less consistent. 

You can also dial-in to the live online sessions on your phone. Dial-in numbers and codes for each live online session can be found on the webinar landing page, the registration confirmation page, and all reminder emails. 

You should receive a link to the video in an email when the recording is ready to view. Additionally, a video file of your recording may also be posted in your online course. Contact us if you have questions.

Our webinar provider, BigMarker, uses industry-standard SSL and HTTPS encryption.

Oh no! Please reach out to us here. We will get back to you as soon as possible. Thank you!


Customer Support Questions

On the Marco Learning website, first Login, click on My Account and then click “Change My Password.”

Unfortunately, we cannot reset your username. However, if for some reason you do not remember your username, you can log into your course with your email address. To review your email address, Login and go to My Account.

Click here, if you are not logged in, enter your username and password, and then click the My Course button.

Troubleshooting audio issues:

We recommend when having problems with audio to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.

Troubleshooting video issues:

We recommend when having problems viewing a video to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. You can find more info here.

If you are still having issues, please contact us.

First, visit our webinar provider, BigMarker’s, system check page to test that your internet speed, operating system, and browser are set to support your full participation on your live online sessions.

If you need further assistance, please contact Marco Learning support.

In order to cancel your subscription or change your payment method for Marco’s AP® Teacher Support product, please go to My Account and make your changes under Subscriptions.

Please note that you can cancel your subscription or update your payment method at any time. You can find your next subscription payment date under My Account and then Subscriptions.

Yes! We provide 20% off any Marco Learning student course for those students whose teachers are enrolled in Marco’s AP® Teacher Support product. Teachers receive their student discount codes via email shortly after enrollment.

Yes! We provide special discounts for schools and organizations who wish to purchase Marco Learning courses for their teachers and students. Please contact us to learn more.

Yes! We can accept school credit cards or purchase orders for Marco Learning teacher or student courses.

We can help you process purchase orders quickly to enroll teachers as soon as possible. Once a purchase order has been approved, we will need the purchase order number, billing email address or mailing address, and requested billing terms. Please contact us for questions or more information.

Yes! We can provide a personalized certificate noting your attendance and completion of live online mentor sessions with Marco Learning. Please contact us to receive your certificate.

Marco Learning will send up to 6 text messages each month depending upon the type of product you have enrolled in. These text messages will be reminders to attend live online sessions or specific communication about your product. We will not send you promotional messages via text. Messages and data rates may apply.

Opt-in During Checkout

In order to opt-in to Marco Learning’s text reminders, please select the “text reminders” check box below the phone input filed to receive reminders during your checkout.

Opt-in for Current Customers

If you would like to opt-in after you have purchased your program, please complete this form.

Opt-out of Texting

If you would like to opt-out of Marco Learning’s text reminders, please reply back to our text messages with “STOP” and you will be taken off all of our text messages lists. You can also contact us to be removed from the list.


AP® Summer Workshops for Teachers

No. The Summer Workshops are not official APSIs. They are also not affiliated with, or endorsed by, the College Board.

The course material for the Summer Workshops will be posted in your course by June 15, 2020. If you are also enrolled in AP® Teacher Support, your materials and free access to the Student Course will be available by August 1, 2020.

Yes. You can receive a full refund until June 14, 2020. In order to receive a refund, please contact us.

AP® Student Support

If you are enrolled in Marco Learning’s AP® Student Support, you can download the PDF with your essay questions and complete the essays by typing your responses in the document. You can also write your responses on a separate sheet of paper. If you write your responses on a separate sheet of paper, please include your full name and practice test number. Upload your finished pdf or a picture of your responses in the Essay Assignments section of your course.

Keep in mind that you can only submit each practice test once. Make sure that when you submit your document that you have completed the entire test.

Practice tests submitted by Thursday at 9 AM ET will receive feedback by the following Tuesday.

The graders are employed by our partner, The Graide Network The graders are undergraduate and graduate students from over 50 top-tier colleges and universities from coast to coast. Additionally, they are students who have taken and scored 4s and 5s on the real AP® exams. They have been specifically trained to provide thoughtful and meaningful feedback to help students improve their confidence and essay scores

If you received feedback and are unsatisfied for any reason, please reach out to us.

If you submitted your AP® practice test before 9 AM ET on Thursday, you will receive feedback by the following Tuesday. You will be notified via email when your essays have been graded. You can log into your course to review your feedback. If you missed the 9 AM ET Thursday deadline, your feedback will be available the Tuesday of the next grading period.

Make sure that you have Adobe Reader installed. You can download the latest version of Adobe Reader here. Once you have Adobe Reader installed, make sure to download and save the AP® Practice Test document. DO NOT complete the form in your browser or it will not save properly.

The last day to submit essays prior to the 2020 AP® exams is Thursday, May 7th. Until then, you can submit your practice tests at any point. You do not have to submit all 3 of your practice tests at once.